A NEW
PAYMENT
CULTURE

Let us be your Paycoach

A NEW
PAYMENT CULTURE

Let us be your Paycoach

Paycoach is the coach for good payment processes and successfully resolved payment difficulties.

The “trust gap” between service providers and customers is a major problem for the digitalised economy. Customers have long since stopped putting their trust in just one provider, but increasingly rely on a mixture of their own research, friends and communities. Anybody who manages to fill the trust gap is ideally placed to face the future.

We offer a solution to the problem of the trust gap for payment processes in Switzerland – Paycoaching. Instead of rebuilding trust using previous traditional methods, Paycoach replaces this lack of trust with a new quality of trust. It does so by combining situationally relevant data and associated IT processes with the empathy of a team that provides personal coaching whenever payment processes are disrupted in any way.

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PAYMENT COLLECTION, RECEIVABLES MANAGEMENT, PAYCOACHING.
IT IS STILL ALL ABOUT MONEY.
BUT APART FROM THAT, EVERYTHING ELSE HAS CHANGED!

PAYMENT COLLECTION, RECEIVABLES MANAGEMENT, PAYCOACHING.
IT IS STILL ALL ABOUT MONEY.
BUT APART FROM THAT, EVERYTHING ELSE HAS CHANGED!

Many companies still rely on it:
traditional in-house receivables management.

The company handles payment processes and payment difficulties itself – generally in its own “Payment collection department”.
This frequently involves a high outlay in return for limited opportunities to increase earnings.

Most importantly, in many cases there is a negative impact on customer dialogue, which is often damaged in the long term – customers drift away or lose trust.
The ratio between expenditure and income in traditional in-house receivables management is unacceptable, and loss of customer loyalty can be prevented. This is something that is not usually measured, and simply goes unnoticed. Sales revenue falls, and potential is insufficiently exploited.

Paycoach makes brands stronger at the most difficult point in a customer relationship!

Paycoach makes brands stronger at the most difficult point in a customer relationship!

Difficult periods in a customer relationship are referred to as “moments of truth”. At times like these, either the customer stays and added value can be created in the long term, or the customer is lost to your business, be it partially or completely.
Paycoach is the crucial coach during moments of truth. Our Paycoaching approach combines modern payment processes with innovative management of payment difficulties.
Payment difficulties are caused by a variety of reasons, but are often only temporary.
Paycoach therefore sees these payment difficulties as an opportunity to retain customers in the long term.
Thanks to our service, we ensure that defaulting debtors are turned into satisfied, paying customers once again. That is our Paycoaching method; it coaches the interaction between all the parties involved in the vital moments of a customer relationship.

Your brand reputation is not only strengthened, but a positive image continues to be fostered and can often even be improved by Paycoach within the very difficult customer communication process. Customer value is enhanced.
By calling in Paycoach, the company benefits from constant improvements in the ratio between income and expenditure.
Paycoaching intervenes with a completely new culture at the most important times in a difficult customer relationship. This culture leads to higher resolution rates in the event of payment difficulties, whilst safeguarding and expanding a good customer base with high customer value. Give your payment processes and your payment collection a new look. Let Paycoach make claims on your behalf and offer you support, whilst activating hidden potential.

Paycoach | claim – support – activate

WHO WE ARE:

Paycoach is a receivables manager that gives payment processes a new look and finds prompt solutions to payment defaults. What that means: Paycoach stabilises and expands your customer base at particularly crucial moments in the customer relationship. When service and money are what matter.


Paycoach is a joint venture of Accarda AG.