A NEW
PAYMENT
CULTURE

Let us be your Paycoach

A NEW
PAYMENT CULTURE

Let us be your Paycoach

Paycoach is the coach for good payment processes and successfully resolved payment difficulties.

The “trust gap” bet­ween ser­vice pro­vi­ders and cus­to­mers is a major pro­blem for the digi­ta­li­sed eco­no­my. Cus­to­mers have long sin­ce stop­ped put­ting their trust in just one pro­vi­der, but incre­a­singly rely on a mix­tu­re of their own rese­arch, friends and com­mu­nities. Any­bo­dy who mana­ges to fill the trust gap is ide­al­ly pla­ced to face the future. 

We offer a solu­ti­on to the pro­blem of the trust gap for pay­ment pro­ces­ses in Switz­er­land – Paycoa­ching. Ins­tead of rebuil­ding trust using pre­vious tra­di­tio­nal methods, Paycoach repla­ces this lack of trust with a new qua­li­ty of trust. It does so by com­bi­ning situa­tio­nal­ly rele­vant data and asso­cia­ted IT pro­ces­ses with the empa­thy of a team that pro­vi­des per­so­nal coa­ching whenever pay­ment pro­ces­ses are dis­rup­ted in any way.

paycoach_trust_en

PAYMENT COLLECTION, RECEIVABLES MANAGEMENT, PAYCOACHING.
IT IS STILL ALL ABOUT MONEY.
BUT APART FROM THAT, EVERYTHING ELSE HAS CHANGED!

PAYMENT COLLECTION, RECEIVABLES MANAGEMENT, PAYCOACHING.
IT IS STILL ALL ABOUT MONEY.
BUT APART FROM THAT, EVERYTHING ELSE HAS CHANGED!

Many com­pa­nies still rely on it:
tra­di­tio­nal in-house receiva­bles management.

The com­pa­ny hand­les pay­ment pro­ces­ses and pay­ment dif­fi­cul­ties its­elf – gene­ral­ly in its own “Pay­ment collec­tion department”.
This fre­quent­ly invol­ves a high out­lay in return for limi­ted oppor­tu­nities to incre­a­se earnings.

Most import­ant­ly, in many cases the­re is a nega­ti­ve impact on cus­to­mer dia­lo­gue, which is often dama­ged in the long term – cus­to­mers drift away or lose trust.
The ratio bet­ween expen­dit­u­re and inco­me in tra­di­tio­nal in-house receiva­bles manage­ment is unac­cep­ta­ble, and loss of cus­to­mer loyal­ty can be pre­ven­ted. This is some­thing that is not usual­ly mea­su­red, and sim­ply goes unno­ti­ced. Sales reve­nue falls, and poten­ti­al is insuf­fi­ci­ent­ly exploited.

Paycoach makes brands stronger at the most difficult point in a customer relationship!

Paycoach makes brands stronger at the most difficult point in a customer relationship!

Dif­fi­cult peri­ods in a cus­to­mer rela­ti­ons­hip are refer­red to as “moments of truth”. At times like the­se, eit­her the cus­to­mer stays and added value can be crea­ted in the long term, or the cus­to­mer is lost to your busi­ness, be it par­ti­al­ly or completely.
Paycoach is the cru­cial coach during moments of truth. Our Paycoa­ching approach com­bi­nes modern pay­ment pro­ces­ses with inno­va­ti­ve manage­ment of pay­ment difficulties.
Pay­ment dif­fi­cul­ties are cau­sed by a varie­ty of rea­sons, but are often only temporary.
Paycoach the­re­fo­re sees the­se pay­ment dif­fi­cul­ties as an oppor­tu­ni­ty to retain cus­to­mers in the long term.
Thanks to our ser­vice, we ensu­re that defaul­ting deb­tors are tur­ned into satis­fied, paying cus­to­mers once again. That is our Paycoa­ching method; it coa­ches the inter­ac­tion bet­ween all the par­ties invol­ved in the vital moments of a cus­to­mer relationship.

Your brand repu­ta­ti­on is not only streng­t­he­ned, but a posi­ti­ve image con­ti­nues to be fos­te­r­ed and can often even be impro­ved by Paycoach wit­hin the very dif­fi­cult cus­to­mer com­mu­ni­ca­ti­on pro­cess. Cus­to­mer value is enhanced.
By cal­ling in Paycoach, the com­pa­ny bene­fits from con­stant impro­ve­ments in the ratio bet­ween inco­me and expenditure.
Paycoa­ching inter­venes with a com­ple­te­ly new cul­tu­re at the most important times in a dif­fi­cult cus­to­mer rela­ti­ons­hip. This cul­tu­re leads to hig­her reso­lu­ti­on rates in the event of pay­ment dif­fi­cul­ties, whilst safe­guar­ding and expan­ding a good cus­to­mer base with high cus­to­mer value. Give your pay­ment pro­ces­ses and your pay­ment collec­tion a new look. Let Paycoach make claims on your behalf and offer you sup­port, whilst acti­vat­ing hid­den potential.

Paycoach | claim – support – activate

WHO WE ARE:

Paycoach is a receiva­bles mana­ger that gives pay­ment pro­ces­ses a new look and finds prompt solu­ti­ons to pay­ment defaults. What that means: Paycoach sta­bi­li­ses and expands your cus­to­mer base at par­ti­cu­lar­ly cru­cial moments in the cus­to­mer rela­ti­ons­hip. When ser­vice and money are what matter.