Paycoach coaches you in the payment process of your open invoice. It is important for us to communicate with you openly, respectfully and fairly at all times and to find a viable and good solution together with you.
You received a letter?
You have received a reminder or a debt collection threat and now have questions about it? Contact us and let’s look at it together.
You want to pay your open invoice?
You can easily and quickly transfer your outstanding payment directly to us. Please use the payment slip enclosed with our letter.
You don’t have the payment slip at hand? Here you can find our bank account details.
You don’t have the money at the moment to pay the invoice all at once?
In this case, we offer you payment by instalments. Get in touch with us.
You have already paid your open invoice?
Please send us a copy of your payment confirmation email@example.com. We will clarify the matter for you and then get back to you.
How we work and what is important to us
There are always questions and ambiguities surrounding the topic of invoices. It is important to Paycoach to clarify these issues and to find a good and sustainable solution with you. In doing so, we ensure respectful, understandable and open communication at all times.
As a member of the Debt Collection Association “Inkasso Suisse”, we follow their Code of Conduct for fair and transparent communication and work processes, but not only that. For us, this is the minimum requirement, which we are constantly developing. We safeguard your interests at all times so that you not only get a good solution for the specific case, but also offer additional added value.
Further questions & answers
When you receive a letter, you sometimes have many questions. We have answered the most frequently asked questions for you here. If you have any questions about your specific debt collection case, please contact us directly.
So far, our client from whom you have purchased goods or services has not been able to record a receipt of payment. This can have different reasons. Paycoach is tasked with clarifying the issues with you and finding solutions.
As soon as we are commissioned to collect the invoice, we are the sole contact for all questions relating to your outstanding invoice. If you pay directly to the company from which you purchased the goods or services, there is a risk that the payment cannot be correctly allocated and the collection measures will continue.
Your satisfaction is important to us. Please let us know if something did not go well with your case processing. This is the only way we can continuously improve and find a constructive solution together with you.
If you were not satisfied with the handling of your case and you think we have violated the Code of Conduct of the Debt Collection Association “Inkasso Suisse”, you can also address your complaint using the official form of the Debt Collection Association.
Then you can use the bank account details below. Please be sure to quote the reference number so that we can allocate your payment.
Our bank account details
IBAN CH29 0900 0000 3159 2901 2
If we have your current contact details, we can find a solution with you more quickly. Please provide us with your current contact details via the contact form. You will find the contact form at the bottom of this page.