SERVICE IS MEASURED
IN TERMS OF MONEY AND REPUTATION!

For us, success means:
You have fewer payment difficulties and more customers.

SERVICE IS MEASURED
IN TERMS OF MONEY AND REPUTATION!

For us, success means:
You have fewer payment difficulties and more customers.

paycoach_Logo_kreis-144x144

CULTURE MAKES ALL THE DIFFERENCE

The­re are a limi­ted num­ber of tools avail­ab­le for receiva­bles management.
It is how you use them that makes all the difference.
Paycoa­ching is the difference.

Cus­to­mers with pay­ment dif­fi­cul­ties are often big spen­ders. Com­pa­nies that con­ti­nue to sim­ply remo­ve them from their cus­to­mer base will miss out on a gre­at deal of sales. Sales that will ine­vi­ta­b­ly end up with the com­pe­ti­ti­on. Paycoach knows pre­cise­ly how to retain this poten­ti­al. The key is to con­sist­ent­ly gene­ra­te and take into account posi­ti­ve cus­to­mer cha­rac­te­ris­tics. The result: com­mer­cial suc­cess, while main­tai­ning your rock-solid reputation.

PAYMENT DIFFICULTIES SUCCESSFULLY RESOLVED: UP TO / 70%
POSITIVE PAYMENT PARAMETERS TAKEN INTO ACCOUNT: UP TO / 100%
CUSTOMERS REACTIVATED: UP TO / 70%
INCREASE IN AVERAGE CUSTOMER VALUE: UP TO / 30%

CLAIM

Out-of-court collec­tion
Have you sent remin­ders, but not heard anything from the cus­to­mer? This is when the cus­to­mer beco­mes a deb­tor in the tru­est sen­se of the word. You know what hap­pens next; the pro­cess refer­red to as “out-of-court collec­tion”. For us, this is an inte­gral part of Paycoa­ching. During this pha­se, we coach the cus­to­mer inten­si­ve­ly, and suc­ceed in resol­ving a lar­ge pro­por­ti­on of pay­ment dif­fi­cul­ties. Our cul­tu­re is about losing as few cus­to­mers as pos­si­ble unne­cessa­ri­ly, whilst safe­guar­ding your company’s repu­ta­ti­on. This, com­bi­ned with our know­ledge, expe­ri­ence and con­sis­tent pro­ces­ses, crea­tes more value than sim­ply eli­mi­na­ting the pay­ment dif­fi­cul­ty. Thanks to Paycoa­ching, once a pay­ment dif­fi­cul­ty has been neat­ly resol­ved, you can retain cus­to­mers who have a high pro­pen­si­ty to spend money, whilst also making a non-negli­gi­ble incre­a­se to their cus­to­mer value.

  • Opti­mi­ze remin­der levels to shor­ten the pay­ment process
  • Defi­ne the remin­ding part­ner – who is respon­si­ble for issuing reminders?
  • Defi­ne the remin­der media (in wri­ting, by tele­pho­ne, SMS, e‑mail, etc.)
  • Incor­po­ra­te cross-sel­ling und cus­to­mer reco­very recommendations
  • Intro­du­ce power remin­ders for small amounts

Legal collec­tion
Were you unab­le to find an out-of-court solu­ti­on? As part of the Paycoa­ching approach, we now move on to con­sis­tent and fair legal collec­tion. In clo­se col­la­bo­ra­ti­on with admi­nis­tra­ti­ve bodies, aut­ho­ri­ties and courts, we imple­ment the mea­su­res requi­red in each indi­vi­du­al case in accordance with can­to­nal law and of cour­se in the customer’s lan­guage. If it is not eco­no­mi­c­al­ly via­ble to pur­sue a receiva­ble, it will none­theless be moni­to­red. This will allow us to start the Paycoa­ching pro­cess again at a later date. For the most part, we sett­le dis­pu­tes without lawy­ers. This redu­ces cos­ts! Even during the legal collec­tion pro­cess, the empha­sis remains on safe­guar­ding the repu­ta­ti­on of your brand.

Manage­ment of loss certificates
Loss cer­ti­fi­ca­tes are not always a loss. Receiva­bles can often still be suc­cess­ful­ly reco­ve­r­ed years later. Tech­no­lo­gy, expe­ri­ence and the spe­ci­fic Paycoach cul­tu­re of our employees gua­ran­tee the opti­mal pro­ces­sing of your loss certificates.

SUPPORT

Card solu­ti­ons
The long-term reten­ti­on of your company’s cur­rent cus­to­mers is a vital skill which will ensu­re suc­cess in a com­pe­ti­ti­ve envi­ron­ment. Kee­ping cus­to­mers is always more eco­no­mi­c­al than try­ing to acqui­re new ones. And that’s exact­ly what good cus­to­mer reten­ti­on tools can help you to achie­ve. As part of a joint ven­ture with Accar­da Ltd, Paycoach offers you indi­vi­du­al cus­to­mer card pro­gram­mes that are per­fect­ly tailo­red to meet your needs and tho­se of your customers.

Mobi­le payment
Smart­pho­nes are more and more pre­sent in our ever­y­day lives, and peop­le get them out more often than their wal­lets. As spe­cia­lists in cus­to­mer cards with a pay­ment func­tion, Paycoach and Accar­da now offer their card cus­to­mers mobi­le pay­ment solu­ti­ons that turn smart­pho­nes into a tool to boost sales. As well as being simp­le and secu­re, the solu­ti­on can be imple­men­ted quick­ly in your com­pa­ny. Your cus­to­mer will have one fewer card in their wal­let – but your share of tur­no­ver from this cus­to­mer will actual­ly increase.

Purcha­se on account
Many cus­to­mers are reluc­tant to make online purcha­ses using their credit card or cus­to­mer card. This is most­ly due to a lack of trust in the secu­ri­ty of card pay­ments and to a fear of card misu­se. The con­se­quen­ces: inter­rup­ted sales and lost tur­no­ver for you as a shop ope­ra­tor. We must not for­get that in Switz­er­land, purcha­se on account is not least a ques­ti­on of pay­ment culture.

With “Purcha­se on account” from Paycoach in asso­cia­ti­on with Accar­da, your cus­to­mers can order goods con­ve­ni­en­t­ly from your shop and pay on account. We take on the risk on your behalf.

ACTIVATE

Paycoa­ching
When faced with pre­d­a­to­ry com­pe­ti­ti­on, revi­ta­li­sing and mobi­li­sing cus­to­mers often achie­ves fas­ter results than try­ing to acqui­re new ones. Revi­ta­li­sed cus­to­mers are usual­ly keen to spend money. Paycoa­ching is the ide­al way to explo­it this poten­ti­al. The cus­to­mer groups sui­ta­ble for revi­ta­li­sa­ti­on and mobi­li­sa­ti­on are ana­ly­sed and actively sup­por­ted thanks to Paycoa­ching. We can pro­vi­de use­ful data for mar­ke­ting pur­po­ses as part of the Paycoa­ching process.